Operation

Your manual says I'm supposed to wait 30 days after installation to turn my SunTouch system on. Why?

Mortar requires 28 days to cure completely. If you turn on the heating elements before it is cured, it will shrink, crack and pop up your tiles. Refer to the instructions on the bag of masonry or call the manufacturer.

How much will my radiant floor cost to operate?

Your cost will depend on how many hours you warm your floor and your cost of electricity. The SunTouch Product Calculator will give you an estimate based on an average usage.

What's a good temperature to set my radiant floor at?

Use your control to find a temperature that feels good to you. Start at 80° F and then adjust to your comfort.

What keeps my floor from overheating?

SunTouch controls have floor sensors and high temperature limits to keep the floor from getting too warm. Most users would not want to exceed a surface temperature of 85° F and many wood and laminate floor manufacturers want a limit of 82-84° F. Refer to the wood or laminate manufacturer for their recommended maximum floor temperature.

Does it take a long time for the floor to get warm?

From a cold start, the system takes a while because it's warming up the whole mass of the floor. Our digital controls help with this because it "sets-back" the temperature to a lower level, but not completely off. When the room is ready for the "comfort" temperature, the control will warm the floor up quickly. On average, this takes 20-45 minutes. Insulation below the floor warming system will reduce your warm-up time.

What does a programmable control do?

The SunStat programmable control lets you set a seven day schedule for your warm floor. Typically, the floor gets warm in the morning and in the evening when you are using the room. Programmable controls are popular because they start warming before you come into the room and they reduce the floor temperature as you leave. Then, you are always comfortable, but you don't waste energy.

What could go wrong with SunTouch products?

The installation manual lists several things that could cause, prior to installation, harm or damage to the product. Typically, SunTouch is in greatest danger on the jobsite where sharp tools and construction traffic can damage a heating element. Once the floor covering is installed on top of the SunTouch, there is very little that can harm it.

What kind of support do you provide?

Call our toll free number from the U.S. and Canada at 1-888-432-8932 from 8 AM to 5 PM Central Time, Monday through Friday. Our engineers and customer service people are here to answer your questions. Watch the installation DVD's and read the installation manual which has a trouble-shooting chart near the back and call if there are any questions.

How do I explain my SunTouch floor to my neighbor over the fence?

From Alaska to Florida, people spend a lot of time in bathrooms on cold tile floors. SunTouch is a simple, low cost way to start your day with warm feet.

Please note: This FAQ document is designed to answer common questions. Refer to the product's installation manual or appropriate instructions and warnings regarding installation, use and maintenance.